My account is not active cuz of verification issue

I made last payemnt for a custondr for $500, i had never got paid out or i can even refund the cutometlr and that is since July 2024.

I tried to reach customer sevice over 100 times but i never get an answer or anybody to help or even get the customer refunded and im reaky tired of trying and i really need a somution for this problem

who are you trying to verify, and who was the payment to?